Privacy Policy

Information We Collect

We collect information that you provide directly to us when you use our website, contact us, or place orders. This includes:

• Name and contact information (email address, phone number, mailing address)
• Information you provide in contact forms or enquiries
• Payment information processed through secure third-party payment processors
• Communication preferences and correspondence

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and requests
• Respond to your enquiries and provide customer support
• Send you updates about your orders and our services
• Improve our website and user experience
• Analyse website usage and trends
• Send marketing communications with your consent
• Comply with legal obligations

Legal Bases for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal bases:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided these interests are not overridden by your rights

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

Your Rights and Options

Under UK GDPR and applicable data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection legislation.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable UK data protection laws.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service may collect information about your interactions with our ads and website.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is done through cookies and similar technologies.

Google Analytics

We use Google Analytics to understand how visitors use our website. This service collects information about your use of our website, including pages visited and time spent on pages.

Google Maps API

If we use Google Maps on our website, the Google Maps API may collect information about your location and usage of map features.

These third-party services have their own privacy policies governing the collection and use of information. We encourage you to review their privacy policies.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Comfortoihandmad
M2, Escher House, 116 Cardigan Rd, Headingley, Leeds LS6 3BJ, United Kingdom
Phone: +441138243578
Email: contact@comfortoihandmad.world

If you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. You can find more information at ico.org.uk.